Terms & Conditions

Website operator

This website is operated by TOBIA TEFF UK LIMITED (registered number: 06091029) whose registered office is at 167 Turners Hill, Cheshunt, Hertfordshire, EN8 9BH, UK ("Tobia Teff”).


Conditional Use of this Site

Your access to and use of this website and its contents is subject to these terms and conditionals and all applicable laws.

Tobia Teff may terminate access to and any use of this website at any time for any reason.

Your use of this website is your own risk.

By ordering from Tobia Teff you are agreeing to abide by the Terms and Conditions on this site. Tobia Teff reserves the right to cancel any order placed on this website without the need to give explanation or reason should they wish to do so.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tobia Teff’s relationship with you in relation to this website.


Prices

The price of the Goods shall be the Seller's price at the time of completion of the electronic transaction process or, where no price has been quoted (or a quoted price is no longer valid) the price listed in the Seller's published online price list current at the date of acceptance of the order. Where the Goods are supplied for export from the United Kingdom, the Seller's published export price list shall apply. All prices quoted are valid for 30 days only, or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.


The Seller reserves the right to amend prices to cover any change in its costs (including without limitation costs of labour, transport and services, and fluctuations in currency exchange rates and any tax, fee or charge imposed by any government or other authority) up to the date of despatch of Goods to the buyer.

The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.


Payment

All monies are payable in Pounds Sterling (GBP).

Payment may be made by credit or debit card or through Pay Pal. You have the option of using our secure online ordering system or by telephone quoting your credit or debit card number.

No goods will be despatched until funds have cleared. All goods remain the property of Tobia Teff until such time as the full amount has been received.

If an instance occurs when we cannot fulfil your order, we shall contact you with the offer of an alternative comparable product, or the option to cancel the order in part or full, and at such time a refund shall be given.

At no time will we store your credit or debit card details electronically or otherwise. Should you make errors in entering your order, you will have a number of opportunities to correct it prior to finally confirming and submitting the order for us to fulfil.


Delivery

Delivery times are governed by our carriers, and are approximate.

Orders received by 10.00am Mon-Fri will be despatched via our courier service using the preferred delivery method unless there are products unavailable. Orders received after 10.00am will be despatched the following working day. No deliveries are despatched or made on Saturday or Sunday.

Delivery times for non-UK mainland addresses will have an extended delivery time; normally adding an additional 2-3 days, depending on the location of the delivery. This will be longer by up to an additional 2 days for standard deliveries to non-UK addresses.

After seeking your approval we may despatch your order in multiple instalments, as required.

There is a minimum charge for delivery per order for UK mainland deliveries. You will be advised of the total cost for post & packaging at the review stage of the payment.


Cancellation Policy

Under the Distance Selling Regulations you have the right to cancel your order for up to 7 working days after the day you receive the goods. We will give you a full refund of the purchase price of the goods once the items have been returned to us in a satisfactory unopened and unused condition.

You must advise us within this period of your decision to cancel the order either by written letter, telephone or email quoting your order number and your decision to return the goods.

Please return the unwanted items to us within 30 days of cancellation, in an unused condition and having taken reasonable care with it. You are responsible for the paying for the cost of returning the unwanted goods.

None of the above conditions apply to goods which are personalised or have been made to a special bespoke order.

Returns Policy – Faulty, Damaged or Unsatisfactory Products

If you are unhappy with an item when you receive it or if any of the goods are faulty or damaged, please return the item to us within 30 days unopened and unused.

You must advise us within seven 7 working days of delivery to return the order either by written letter, telephone or email quoting your order number and decision to return the items.

Where an item arrives damaged or faulty we will refund you the full cost of your order including the delivery charge within 30 days of you returning the product and provided you have notified us that the goods will be returned.

If you choose to return the package, you must obtain a returns number from the Customer Services by calling 0207 018 1210 or emailing info@tobiateff.co.uk, then return the box with the contents in the same condition that they arrived. The cost of returning the package shall be the responsibility of the buyer and not Tobia Teff unless the goods are faulty or incorrectly fulfilled to the order. In these circumstances we will pay you the cost of the return postage.

We cannot accept returns for any product that was specially ordered / bought in for your order unless they are faulty or damaged.

Please send all returned products to the address you are given when you receive your returns order number.


Materials in site

This website contains material which is owned by or licensed to Tobia Teff. This material includes, but is not limited to, the design, layout, look, appearance and graphics of this website and our products. It is protected by intellectual property laws including, but not limited to, copyright.

All trademarks reproduced in this website, which are not the property of, or licensed to Tobia Teff, are acknowledged on the website.

You may view, use, download and store the material on this website for personal, non- commercial and educational research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties is not permitted without our prior written permission.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


Accuracy of information

The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. Tobia Teff is not responsible for any inaccuracies and (except as set out in clause 6.5) makes no representation and gives no warranty as to its accuracy.

The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.


Liability

Tobia Teff does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

This website and its contents are provided for information purposes only and Tobia Teff does not guarantee that it is completely up to date or free from mistakes.

Tobia Teff does not guarantee that this website or its contents are free from viruses, bugs, denial of service attacks or other malicious or harmful material.

Tobia Teff will be under no liability to you whatsoever whether in contract, (including negligence), breach of statutory duty, or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

These terms and conditions do not exclude its liability (if any) for death or personal injury resulting from Tobia Teff’s negligence, for fraud or for any matter which it would be illegal for the company to exclude or to attempt to exclude its liability.


Privacy

If you provide personal details to Tobia Teff through this website, they will be processed, used and managed in accordance with the Tobia Teff privacy policy.


Changes

Tobia Teff may change this website or any of these terms and conditions in full or in part at any time without notice.


Complete Agreement

These terms and conditions contain all the terms which you and Tobia Teff have agreed in relation to the use of the website.

Jurisdiction and acceptance of these terms and conditions

This website is controlled and operated by Tobia Teff Ltd from its offices in Great Britain. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

Your continued use of this website indicates your acceptance of these terms and conditions.